Account Management

Expert account management


We know every marketer and every brand is different. That’s why we offer three options to help you optimize Catapult. We work with clients to develop their mobile strategy and then manage, execute and optimize their mobile campaigns — and everything in-between.

You can use Catapult as a self-service platform (do it myself option). You can also have us log into Catapult and run your mobile marketing campaigns for you (do it for me). Or we can work together to execute your mobile marketing programs (do it with me). No matter where you are in mobile, we’ve got an account management option to meet your needs.

 
mobile technology services
 
Do it for me

We do it all. We are responsible for strategy, content calendar development, program set-up, execution and campaign management, program optimization and reporting. We work with internal stakeholders to define a plan and then have formal meetings to review progress against goals and upcoming mobile marketing campaigns that align to larger marketing initiatives to ensure mobile compliments other marketing channels.

 
mobile technology solutions
 
Do it with me

We combine forces and work together in a hybrid manner. Management and execution of mobile marketing programs is a shared responsibility with a collaborative approach. We work together to map out strategic and tactical responsibilities. Owners between our two teams can be flexible in how those activities evolve over time as your team becomes more advanced in mobile marketing campaign execution.

 
mobile technology
 
Do it myself

If you have the resources on your team, we will train them on how to use Catapult, our intuitive, Mobile Relationship Management platform. Access to our Customer Care Team for support, troubleshooting and questions is available 24/7/365 and included with your license. You can also access our Account Management Team on an as-needed basis up to a limited number of hours per month.

 

Mobile marketing program key responsibilities


Planning

Our mobile marketing experts work with you to plan and optimize mobile programs that align with your industry objectives.

Content

We help you create effective content for all of your events, holidays and promotions that make your customers take action. We take that one step further with personalization and A/B testing.

Execution

We ensure your mobile marketing campaigns are executed seamlessly and are compliant with MMA and TCPA regulations.

Reporting

Rest assured your campaigns will be monitored to track against your success metrics and KPIs. We provide you with consultative recommendations and weekly and monthly reporting.

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