Vibes Online Privacy Policy

Effective date: 9/23/2016

Vibes takes seriously the privacy of individuals who use our website and our online services. We also understand that our customers, who use us to provide industry-leading mobile marketing management, trust us with sensitive information about their customers and potential customers, and we honor that trust.

This privacy policy provides more details on how Vibes collects, uses, shares, and secures information gathered from website visitors and users of Vibes online services. By visiting any Vibes website or using any Vibes online service, you agree to the terms of this privacy policy. If you do not agree to the terms of this privacy policy, please do not visit any Vibes websites or use any Vibes online services.

What information does this privacy policy cover?

This privacy policy covers information collected from visitors to any Vibes website, including www.vibes.com and the Vibes developer portal, and individuals using any Vibes online service, including the Catapult and Connect platforms and APIs (collectively, “visitors”). This privacy policy does not cover information that may be collected by a third party when visitors view or use a website or online service operated by a third party. It also does not cover information collected by Vibes through means other than visitors’ use of Vibes websites and online services.

What information does Vibes collect through its websites and online services?

Vibes gathers several types of information from visitors. It may gather “personal information,” or information that identifies visitors and information that can be used to contact visitors. Examples of personal information include the name, username, address, email address, telephone number, and IP address of a visitor. Some of this information, such as IP address, is gathered automatically when a visitor uses a Vibes website or online service. A visitor may also voluntarily submit personal information through an online contact form, client log-in, and elsewhere on a Vibes website or in Vibes online services. Vibes does not gather biometric information from visitors.

Vibes may also gather “non-personal information” about visitors, such as information on how a visitor navigates the Vibes website and which pages he or she views, dates and times of visits, information about the device a visitor is using, the URL that referred a visitor to a Vibes website, search terms visitors used to find a Vibes website, and a visitor’s general geographic location (such as country and city). This information may be collected by Vibes using automated means, such as cookies, web beacons, and other technologies, or voluntarily submitted by a visitor through our online contact form, client log-in, and elsewhere on a Vibes website or in Vibes online services. Non-personal information may be collected and stored in a manner that associates it with personal information, including for visitors who have enabled do not track settings within their browsers.

Personal and non-personal information may also be gathered from visitors by third-party companies that offer website analytics, application monitoring, and communications-management tools to Vibes. These companies may use information collected from visitors over time and across third-party websites and online services.

Vibes may also gather “customer-provided information,” or information that customers provide to Vibes about third parties, through a Vibes website or online service. For example, a Vibes customer may provide Vibes with personal and non-personal information about individuals who have signed up to receive text messages from the Vibes customer by entering that information into the Catapult or Connect platform.

How does Vibes use personal information?

Vibes may use personal information to provide and manage any services requested by a visitor; respond to visitor inquiries; contact visitors with offers and information about Vibes services and services offered by our partners; understand visitors’ business needs; improve Vibes products, services, and marketing efforts; further any other lawful marketing or research purpose; and protect the legal rights of Vibes or any third party. Where required by law, Vibes will obtain additional consent before communicating with a user via text message, pre-recorded message, or automated calling technology. Vibes may also use personal information as necessary in the event of an emergency.

How does Vibes use customer-provided information?

Vibes uses customer-provided information to provide mobile marketing management services to its clients. From time to time, Vibes may also access customer-provided information to respond to client inquiries, to analyze and improve Vibes products and services, for system maintenance, for administrative purposes, in the event of an emergency requiring the use of customer-provided information, and to protect the legal rights of Vibes or any third party. Vibes may otherwise use customer-provided information as directed by the customer who provides the relevant information.

How does Vibes use non-personal information?

Vibes uses non-personal information for a variety of purposes. For example, it may use anonymous non-personal information to improve its website, understand its visitors’ business needs, and administer its websites and online services. Vibes reserves the right to use non-personal information for any lawful purpose.

Does Vibes share personal information with third parties?

Vibes may share personal information with third parties as follows:

  • with Vibes affiliates, subsidiaries, contractors, and agents,
  • as required by law, such as to comply with a subpoena, warrant, or similar legal process,
  • when Vibes believes in good faith that such disclosure is necessary to protect its legal rights,
  • in an emergency where Vibes believes that such disclosure in necessary to protect public or individual safety,
  • where necessary to investigate fraud or respond to a government request, and
  • to a successor in interest if Vibes is involved in a merger, acquisition, or sale of all or a portion of assets.

Does Vibes share customer-provided information with third parties?

Vibes does not sell customer-provided information to third parties. However, Vibes may share customer-provided information with third parties as follows:

  • at the request of the customer who provided the information to Vibes,
  • when such disclosure is necessary to fulfill client requests, fulfill Vibes contractual obligations to a client, or maintain or administer Vibes systems,
  • as required by law, such as to comply with a subpoena, warrant, or similar legal process,
  • when Vibes believes in good faith that such disclosure is necessary to protect its legal rights,
  • in an emergency where Vibes believes that such disclosure in necessary to protect public or individual safety,
  • where necessary to investigate fraud or respond to a government request, and
  • to a successor in interest if Vibes is involved in a merger, acquisition, or sale of all or a portion of assets.

Does Vibes share non-personal information with third parties?

Vibes may share non-personal information for a variety of purposes. For example, it may share anonymous non-personal information with its partners to improve the Vibes website, understand its visitors’ business needs, and administer Vibes websites and online services. Vibes reserves the right to disclose non-personal information to third parties in any manner allowed by law.

Can visitors change personal information collected by Vibes?

If you wish to change the name, username, address, email address, or telephone number Vibes maintains on file for you, please email hello@vibes.com.

How does Vibes respond to Do Not Track or other similar mechanisms?

Non-personal information may be collected and stored in a manner that associates it with personal information, including for visitors who have enabled do not track settings within their browsers.

Are children welcome to use Vibes websites online services?

Vibes websites and online services may not be used by children under the age of 13. We do not knowingly collect information from children under the age of 13 through our website or online services. If a parent or guardian becomes aware that his or her child has provided us with personal information through our website or online services, please contact us at hello@vibes.com. We will remove such personal information from our files within a reasonable time.

What steps does Vibes take to protect personal and customer-provided information?

Vibes implements and continually updates reasonable physical, technical, and organizational measures designed to secure personal and customer-provided information from unauthorized access, use, alteration, or disclosure and from accidental loss or corruption. Vibes uses reasonable security measures on all of its websites and online services, as well as on the servers, equipment, and Vibes-run networks used to store and process personal and customer-provided information. It also maintains internal policies and practices designed to promote information security. However, no security system can guarantee absolute security. Should Vibes discover a breach involving visitors’ personal information, it will notify affected visitors as required by law.

How will visitors be notified of changes to this privacy policy?

This privacy policy may be updated from time to time for any reason. We will notify you of any changes to our privacy policy by posting the new privacy policy on the Vibes.com website. You are advised to consult the Vibes.com website regularly for any changes.

How does this privacy policy relate to a Vibes service contract?

If you have purchased services from Vibes, this privacy policy should be read in conjunction with your service contract. In the event of any direct conflict between this privacy policy and your service contract with Vibes, the service contract governs.

 

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