Text Messaging for Hotel and Hospitality

Text Messaging for Hotel and Hospitality

Hotel guests value a worry-free stay. Inform and engage guests through text message conversation, push notifications, or mobile wallet redemptions; where you can boost the awareness and value of your services, drive last-minute bookings, and increase property revenue.

Roll out the welcome mat with mobile marketing

Initiate conversations that upsell

Customers respond to a text in 90 seconds vs. 2.5 days for email, and 99% of all text messages are opened vs. less than 22% for email. Use text messaging to send images of available rooms and upgrades, promote restaurants, bars, and luxury guest services.

Guide guests through your buying cycle

Rely on text messaging to send reservation reminders; entice guests to explore guided tours; remind them of scheduled activities and appointments; check in and out, and gather feedback through real-time conversations.

Re-engage guests using your mobile app

Drive customer loyalty and spend by delivering rich push notification content that showcases specific hotel amenities like food and drink menus or in-room media entertainment.

Keep guests returning to your property with enticing promotions

Use text messaging and mobile wallet to excite and reward returning guests with promotions, special events and personalized hotel redemptions sent directly to their phone.

Exceptional guest experiences begins and ends with personalization

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Increase guests' lifetime value

Engage with customers throughout their journey to drive ancillary spend. SMS messaging introduces a two-way channel to inform guests on hotel features prior to and during their stay, while push notifications remind customers of specific promotions, and mobile wallet redemptions reward guests based on their stay duration and spend.

Become proactive in delivering excellent service

Vibes connects the dots between mobile channels so you can engage guests when they need it most. For example, send a guest a text with their check-in information; send them a coupon for a free drink minutes before happy hour; or send a push notification reminder for an important dinner reservation.

Understand guest preference

Behavioral and purchase analytics show what content your mobile customers engage with, allowing you to target guests with personalized mobile experiences.
More than a third of hotel professionals’ technology focus is in developing mobile.
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