Text Messaging for Hotel and Hospitality
Hotel guests value a worry-free stay. Inform and engage guests through text message conversation, push notifications, or mobile wallet redemptions; where you can boost the awareness and value of your services, drive last-minute bookings, and increase property revenue.
Roll out the welcome mat with mobile marketing
Customers respond to a text in 90 seconds vs. 2.5 days for email, and 99% of all text messages are opened vs. less than 22% for email. Use text messaging to send images of available rooms and upgrades, promote restaurants, bars, and luxury guest services.
Rely on text messaging to send reservation reminders; entice guests to explore guided tours; remind them of scheduled activities and appointments; check in and out, and gather feedback through real-time conversations.
Drive customer loyalty and spend by delivering rich push notification content that showcases specific hotel amenities like food and drink menus or in-room media entertainment.
Use text messaging and mobile wallet to excite and reward returning guests with promotions, special events and personalized hotel redemptions sent directly to their phone.