Build Deeper Engagement with Text Messaging

Text messaging has proven to cut through the noise and reach consumers instantly. Serving as an onramp to Wallet and combined with email to driver higher conversions, you can use text messaging to boost in-store revenue, increase average order size, and grow loyalty to inspire repurchase.

Messaging Is Back

Features

Add GIFs, photos and more

Add a fun interactive layer to the messages you deploy by using MMS to blast out rich, vibrant and visual content like GIFs, photos and more.

Deliver post-click experiences

Keep customers interested by embedding URLs that redirect them to videos, product pages, mobile experiences and Mobile Wallet content.

Message with emojis 🤓

Go beyond words by including a fun emoji or two to infuse extra personality into your messages.

Targeted, deep links

Embed links in your messages to more engaging and relevant content, including mobile websites, coupons, maps, social media.

Customizable

Embed relevant content that is unique to your customers, including personalized headers and bar codes.

Unified short codes

Use the same short codes for both SMS and MMS.

Full lifecycle analytics

Track delivery rates, open rates, reads, user device understanding, and click-through conversions.

Benefits

Engage customers using their preferred channel

Customers prefer SMS: they respond to a text in 90 seconds vs. 90 minutes for email, and 98% of all text messages are opened vs. less than 20% for email.

Build your mobile database

Create or expand a mobile database that allows you to connect with customers.

Gain unparalleled reach to mobile customers

With text you can successfully reach nearly 100% of your mobile audience.

Deliver rich experiences with MMS

Deliver a multimedia experience by taking standard text messaging to the next level.

Drive loyalty with multichannel engagement

Mobile marketers can integrate SMS with Push and Mobile Wallet to create engaging mobile experiences and drive loyalty.

Leverage our direct integration with carriers

Vibes is a tier-1 SMS aggregator, which means you can send your text messages directly and reliably through all U.S. carriers.

Vibes Snags Two Mobile Marketing Association Smarties Awards

“Mobile plays an integral role in fostering deeper, more personal relationships with our customers, and in highlighting the benefits of visiting our stores.”Eric Gohs, VP of Marketing strategy at Lane Bryant

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Have richer conversations with MMS and RCS

Move beyond simple text messaging to interactive, visual experiences with MMS and RCS messaging. As RCS continues be rolled out by the major carriers, you can start engaging with all your customers today with MMS – add photos, GIFs and more!

Explore RCS Explore MMS

SMS Definition

With SMS marketing, we’ve helped various retailers drive $488M+ in mobile attributed revenue

How does it work?

Short message service (SMS), or text messaging, allows users and brands to send and receive short messages (160 characters max) over wireless networks via mobile devices. The content can include text, links or both.

Once a SMS message is sent, it is stored in a central short message center (SMC), which forwards the message to the desired recipient. If the person is out of range or the wireless device is offline, the SMS is stored in the SMC and delivered when the recipient is available.

Because SMS messages are transferred over the signaling channels, voice and data calls are not interrupted by SMS transfer.

How can SMS marketing help brands?

With virtually every phone in-market able to receive text messages, mobile SMS marketing should play a central role in your brand’s customer engagement strategy.

Connect with your customers instantly
Create two-way conversations
Deliver personalized, contextually relevant content such as offers, news and links
Promote cross-channel marketing to improve campaign outcomes
Grow your database of mobile subscribers
Connect with customers even when they don’t have an internet connection

What industries can benefit from SMS?

Text message marketing is a powerful tool for organizations and institutions looking to create real-time, 1-1 connections with users that are relevant and engaging. Industries that benefit from SMS include:

Arts and Entertainment
Banking
Education
Enterprise
Financial Services
Government
Healthcare
Hotels
Insurance
Professional Services
Real Estate
Recruiting Agencies
Retail
Restaurants
Travel and Leisure
Utilities

Vibes Aggregation

We provide enterprise-level SMS connectivity to all U.S. carriers for brands with high-volume, mission-critical SMS traffic. We combine messaging reliability, throughout and a single point of accountability to messaging aggregation. Our U.S.-based mobile team is available 24/7/365, experienced in both client and carrier connectivity, and are trained to resolve issues—not just file tickets.