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Personalization

Everywhere Commerce

Be everywhere your shoppers are. Bring your personalized retail experience online with Vibes Everywhere Commerce.

Commerce is Everywhere.

Are you?

More than 65% of shoppers research products online before even setting foot in store – and more than half of all website traffic is mobile. Whether your sales come from in-store, online, or both – you want to be right where your customers need you.

E-commerce Tagging

Get to know your customer. What are they interested in? What are their habits? With Vibes E-Commerce Tagging, get to know your shoppers better than they know themselves.

“We thought you might like these: vbs.com
Behavior-driven Triggered notifications

Discover what your shoppers want and meet their them halfway. With automated triggered notifications, you can deliver the information your customers need right when they need it, at scale.

“Love this? Pick up in-store and take 20% off!”
Wallet Experiences

Use mobile to its full potential. Wallet streamlines the customer experience, fostering a stronger relationship with your shoppers and reducing churn.

“Welcome to Style! Show your Pick-Up Pass to a store associate to pick up your order.”
Multichannel CRM

Expand your reach. Engage your shoppers through SMS, Push, and Wallet.

Cart Abandonment Notifications

Don’t let their intent go to waste. Remind your shoppers during the window of opportunity.

“Don’t forget this! Check out now and receive 10% off.”
Transactional Messages

Don’t let your UX die after purchase. Let your shoppers know you care about their journey – and that you’ll be with them every step of the way.

“Your package is on its way!”

Shoppers do their research now. So should you.

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Engage and Retain

Drive traffic and delight your shopper with content that they care about.

Refine and Retarget

Get to know your shoppers. Delve into their behavioral data and analyze campaign ROI to further optimize your campaigns.
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Increase conversion and upsell

Remind shoppers why they love your products and drive conversion.
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Enhance Customer Experience

Make sure your shoppers know you're putting them first.
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E-commerce is winning—are you?
The most successful retailers today create a connected and seamless buying journey; one populated with relevant content and guided by insights gained from shoppers’ purchasing behavior and history...

Having this wealth of data in the Vibes Platform makes it much easier to pull vital customer analysis. Consumers are making more value-driven buying decisions, so it’s paramount for our customers to have this depth of personalization. We’re very excited by the ability to see revenue attribution at the mobile user level, which will help inform our future offers and content strategies.

Caitlin Lindner, Senior Marketing Manager
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