Give Customers the Shopping Experience They Crave
Shoppers are bombarded with retail promotions, offers, and content. To attract their attention and win their business, retailers need to deliver individualized experiences, messages, and offers when, where and how shoppers want them. Vibes works with retailers to create multichannel brand experiences tailored to the individual—helping you retain and attract new customers, drive in-store traffic, increase basket size and revenue, and strengthen customer loyalty and satisfaction.
Engage customers through personalized mobile experiences
Customers respond to a text in 90 seconds vs. 2.5 days for email, and 99% of all text messages are opened vs. less than 22% for email. Use text messaging to introduce customers to new product lines, in-store promotions, holiday sales events, or early bird specials.
Your mobile app can be one of your most engaging solutions for connecting with shoppers. Reengage customers with rich push notifications that highlight new items, styles, or deals; or use simple push to remind customers of open baskets and promotional codes. Then keep them engaged over time with relevant, personalized and timely offers that spur online or in-store purchasing.
Transform your outreach from simply selling products to delivering rich experiences. Vibes can help you create engaging campaigns, such as quizzes, trivia, and reveal games that excite, entertain, and help shoppers discover more when standing in line or digitally touring your brand.
To keep shoppers coming back for more, retailers need to engage with them throughout their journey. Use mobile to send personalized, mobile wallet redemptions post purchase, or capture buyer attention through promotion alerts, shipment notifications, orders status updates and more.
Drive higher conversions with mobile marketing
Boost customer spend
Increase purchase frequency and retention
Enrich customer profiles with mobile data
PetSmart partnered with Vibes to help us engage with our pet parents on mobile and run campaigns with exclusive offers that have resulted in greater than 50% CTR and higher in-store traffic.