Give Customers the Shopping Experience They Crave

Give Customers the Shopping Experience They Crave

Shoppers are bombarded with retail promotions, offers, and content. To attract their attention and win their business, retailers need to deliver individualized experiences, messages, and offers when, where and how shoppers want them. Vibes works with retailers to create multichannel brand experiences tailored to the individual—helping you retain and attract new customers, drive in-store traffic, increase basket size and revenue, and strengthen customer loyalty and satisfaction.


Engage customers through personalized mobile experiences


Start conversations that end in purchases

Customers respond to a text in 90 seconds vs. 2.5 days for email, and 99% of all text messages are opened vs. less than 22% for email. Use text messaging to introduce customers to new product lines, in-store promotions, holiday sales events, or early bird specials.


Reduce customer indecision with your mobile app

Your mobile app can be one of your most engaging solutions for connecting with shoppers. Reengage customers with rich push notifications that highlight new items, styles, or deals; or use simple push to remind customers of open baskets and promotional codes. Then keep them engaged over time with relevant, personalized and timely offers that spur online or in-store purchasing.


Increase engagement through gamification and extended experiences

Transform your outreach from simply selling products to delivering rich experiences. Vibes can help you create engaging campaigns, such as quizzes, trivia, and reveal games that excite, entertain, and help shoppers discover more when standing in line or digitally touring your brand.


Drive additional spend and loyalty with post-purchase engagement

To keep shoppers coming back for more, retailers need to engage with them throughout their journey. Use mobile to send personalized, mobile wallet redemptions post purchase, or capture buyer attention through promotion alerts, shipment notifications, orders status updates and more.


Drive higher conversions with mobile marketing

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Boost customer spend

Vibes helps you create a mobile database that allows you to connect with a vast number of customers using crisp images, style suggestions, recommendations and alerts that successfully promote specific products.
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Increase purchase frequency and retention

Personalized offers motivate your customer to return to your stores, while push notifications can offer a simple reminder to redeem digital coupons or highlight exclusive promotions.
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Enrich customer profiles with mobile data

Use behavioral and purchase analytics to understand what content your mobile customers engage with and target relevant mobile experiences that put your products top of mind.
industry-Lane-bryant
Lane Bryant had a 98% conversion rate
from their SMS in-store contest 🏢 👏

PetSmart partnered with Vibes to help us engage with our pet parents on mobile and run campaigns with exclusive offers that have resulted in greater than 50% CTR and higher in-store traffic.


MOLLY PATTERSON, DIRECTOR OF MOBILE STRATEGY, PETSMART
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