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In-The-Moment Engagement

Vibes for Restaurants

The restaurant industry has undergone a digital transformation and are now focused on improving customer relationships. During this shift, one thing becomes clear: digital-savvy restaurants are thinking beyond the app — and it’s helping them capture more business more often from non-mobile brands.

For restaurant marketers like you to drive customer visits and spend, you must engage customers the moment they’re deciding where to go and what to eat, no matter which mobile channel they’re in.

I want to...

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Drive traffic to your mobile app
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Engage non-app customers
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Choose the Mobile Strategy that Makes Sense for Your Brand
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Increase traffic and orders when hunger strikes

  • Reach customers everywhere at the right time with time zone-based SMS and MMS messaging
  • Become data-driven using trackable and personalized offers to drive customers in-store and online
  • Increase awareness of new menu items, national or localized specials
  • Send customers loyalty reminders when they haven’t recently visited your app or are close to new rewards
  • Decrease wait times and minimize bottlenecks by driving traffic where you need it

Make your app your customers’ hunger destination

  • Highlight new menu items with crisp images using Rich Push notifications
  • Trigger Push notifications when your customers reach new tiers of loyalty, have a new reward, or drive non-frequent users to your app or location
  • Build a cohesive SMS and Push messaging strategy to deliver loyalty campaigns like double or triple points days, day-to-day specials, and new in-store arrivals

Learn what your customers want and do something about it

  • Leverage our in-depth Analytics to understand store-by-store mobile revenue attribution
  • Stop guessing and measure your mobile performance against our restaurant industry average to track your growth
  • Awaken your POS system by capturing customer purchase details tied directly to your mobile campaigns and retarget customers with highly personalized messaging
Quick-Service Restaurants
Effectively Reach Your On-the-Go Customers

Quick-Service Restaurants

Enhance your mobile app by sending highly personalized SMS and MMS or Push notifications during peak dining hours that remind your busy customers to order ahead and beat the line. Improve:

  • Speed of pick-up
  • Average order per customer
  • Repeat customer percentage
Fast-Casual Restaurants
Make sure your customer engagement increases loyalty

Fast-Casual Restaurants

Keep your most loyal consumers coming back by incorporating a loyalty messaging strategy based on points, spend, or tier to grow overall:

  • Customer lifetime value
  • Average order value
  • Weekly visits
Full-Service Restaurants
Give Customers Unique and Personalized Dining Experiences

Full-Service Restaurants

Surprise and delight your most valuable customers through SMS and MMS messages containing deep links to gift cards, coupons, and limited time offers to drive higher:

  • Average order size
  • Customer frequency
  • Guest check average

Since joining Vibes, we’ve seen our database grow 833%. Our average Apple Wallet install rate is phenomenal, at 42%—and our wallet redemption rates are 67%—compared to traditional marketing redemptions in the teens.

KAM BOZICH, SENIOR DIGITAL TECHNOLOGY MANAGER, CHIPOTLE

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