Automated SMS, MMS and Email Orchestration with Salesforce + Vibes.

With a winning combination of Vibes’ best-of-breed text messaging platform and Salesforce’s unrivaled journey building platform, brands already using Salesforce Marketing Cloud's Journey Builder can now easily create and automate personalized mobile experiences, at scale.

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A customer-centric approach to drive better retention and ROI.

Meet customers exactly where they are, and in the channel they prefer. Whether it’s email, SMS, MMS or Mobile Wallet, the Vibes + Salesforce Marketing Cloud Journey Builder integration enables brands to map out unique, personalized experiences using engagement data to orchestrate communication across all of these messaging channels.

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Salesforce Marketing Cloud + Vibes: Key Integration Benefits

Campaign automation. Marketers can map new automated paths in individual customer journeys using mobile engagement data that will trigger the right message in the right channel

Embedded mobile messaging compliance guardrails and expertise to ensure the integrity, credibility and trust of every message sent

Enhanced reporting that helps brands take appropriate action based on the data and insights provided

Expanded capabilities, including the ability to send mobile wallet passes and MMS messages through Journey Builder, and personalized messages with dynamic information unique to individual subscribers

Most reliable, fastest SMS & MMS provider in the SFMC ecosystem, with direct, Tier 1 messaging connections to every US wireless carrier

Platform consolidation efficiencies that sync message engagement data in order for brands to see everything in SFMC vs. having to toggle between multiple platforms

Real-time SMS / MMS database subscription management

Unrivaled message volume & deliverability (with 99.7% of messages delivered within 5 seconds)

Personalize the customer journey with ease.

Use this integration to deliver highly personalized consumer experiences at the right time and in the channel your customers prefer. Create and automate multichannel campaigns that boost customer retention and revenue – using the data and insights to adjust the content accordingly, and that always keep the customer satisfied.