SMS Customer Service Platform

Keep your customers engaged and informed by delivering timely, easily accessed notifications about service updates, order statuses and account changes through the channel they trust the most.

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SMS customer service platform example
FordPolo Ralph Lauren Factory StoreHibbett SportsLEGODiscover Financial ServicesChipotle Mexican Grill

Status Updates & Reminders

Provide customers peace of mind by ensuring they’ll never miss a message that requires them to take action. Automatically notify each customer on their mobile device, so they never have to dig through email again

Buy Online Mobile Pickup

Take BOPIS and BOPAC contactless. Keep your customers updated via the channels they’ll be sure to check and always have available by delivering order confirmations, fulfillment notifications, and identity verifications through SMS and Mobile Wallet

Customer service mobile app for pick-up notifications
SMS customer service software with mobile wallet

Wallet-as-a-Channel

Add your brand to customers’ mobile wallets to ensure they’re on top of the actions they need to take with automated, lock screen reminders for order pickups, refills, renewals, appointments, and more

Conversational Messaging

Don’t leave your customers waiting for a response. Create deeper, personal customer connections through two-way conversations by automatically responding to common inquiries or connecting to your customer service team for more complex issues

SMS customer support with conversational messaging
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