Building Loyal Customer Relationships Beyond the App

With brand loyalty under relentless assault, it’s time to think beyond app-based loyalty programs to increase customer retention.

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What you will learn

1. How to implement a unified channel strategy with SMS, MMS, Mobile Wallet and push notifications

3. How mobile is a mission-driven device

2. How to activate loyalty members with SMS

Meet the speakers

Building Loyal Customer Relationships Beyond the App

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It's a common misconception that a loyalty program is just the points, the card, or someone checking in. What we have seen is an increased focus on data and identifying who is in the loyalty program and what tier they are in. It is much bigger than just a rewards program.
Alex Campbell, Co-Founder & CIO at Vibes
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