Relentless focus on our customers, no matter how small or large.

Being treated like just another number or a “small fish” by your mobile software provider? Only Vibes ensures that personalized, problem-solving, above-and-beyond service is something every one of our customers receives. Just ask our customers.

The Vibes service advantage.

+75
NPS score
24/7
US-based Vibes customer service
4.7
Vibes rating on G2
Learn More
18
minutes
avg. support ticket resolution
Mattress Firm Logo
The knowledge Vibes has in SMS provided Mattress Firm with the confidence that they were the right partner for starting our new mobile program with. Because mobile was a net-new channel for us, it was important to work with a partner who was already well-versed in the space.
Brady Sistrunk
Brady Sistrunk
CRM Marketing Manager, Mattress Firm
Hibbett Logo
The Vibes team have been excellent at educating us. Until you’ve been through an implementation process with a detailed partner like Vibes walking you through it, you have no clue. We absolutely could not have done it without their help.
Sarah Sharp Wangaard
Sarah Sharp-Wangaard
SVP of Marketing, Hibbett
Lettuce Entertain You Logo
We saw success immediately when we started working with Vibes. They provided us with a one-stop-shop experience to ensure our text campaigns run smoothly and effectively, and they’re experts in the field of SMS. It’s non-negotiable – we are sticking with Vibes.
Jennifer Bell
Jennifer Bell
Chief Marketing Officer, Lettuce Entertain You Restaurants
Songwhale Logo
Vibes is proactive, nimble, knowledgeable and always available to talk, with a level of domain experience that's truly a cut above the rest.
Jon Greenlee
Jon Greenlee
CTO, Songwhale
Topgolf Logo
We’ve happily partnered with Vibes for well over a decade. We never have to worry about the platform, the pricing is fair, the service and proactive consultation are fantastic, and Vibes has consistently been a true partner and thought leader across SMS, MMS, Mobile Wallet, and now RCS.
Shaun Sinnott
Shaun Sinnott
Senior Director of CRM / Martech, Topgolf
Portillo's Logo
Vibes has been an outstanding partner throughout our collaboration. They consistently go above and beyond, often working late into the night to ensure deadlines were met and challenges were addressed. Their dedication, hard work, and teamwork makes a significant impact, and we couldn’t have asked for a better partner.
Brianna Frasca
Brianna Frasca
Website and Application Project Manager, Portillo’s
Hibbett Logo
The greatest thing about Vibes is that when you ask a question - even about intricate compliance details - you get a timely, straightforward answer, and you can trust that it's accurate.
Jim Kane
CEO, RedChirp
Vibes not only has the technology we need to engage our customers over mobile, but also the creativity and strong account team that goes along with it. They’re like our coaches or big brothers, looking over our shoulders and helping advise us how we can push the limit. That gives Ashley Stewart the ability to be very, very smart with our budget.
Lee Washington
Director of CRM & Loyalty, Ashley Stewart
Lids Logo
Every step of the way, the Vibes team has been extremely thoughtful, careful, caring, and problem-solving. There are things I know I could do in the platform that the Vibes team just takes care of sometimes, and I'm like, okay, thank you! The people at Vibes make things easier and they've been around the block a time or two. It’s good to work with experienced pros.
Zach Zagar
Zach Zagar
Email + SMS Marketing Manager, Lids
Grupo Vidanta Logo
I truly appreciate that the team is always approachable and willing to help resolve any issues promptly. It creates a sense of trust and reliability that is crucial for a seamless experience.
Roxana Andrea Reynoso Arevalo
Roxana Andrea Reynoso Arévalo
Marketing Automation Manager, Grupo Vidanta
Vibes epitomizes their tagline "if we're doing our job, you won't even notice us" with flawless execution. Not a single message is lost, and their exceptional customer support ensures any hiccups are swiftly addressed. Vibes sets the gold standard in the industry, and partnering with them has been a game-changer for us.
eGain logo
Thomas Bloom
Director of Operations, eGain
8x8 Logo
Partnering with Vibes has significantly enhanced our technology operations. Their messaging solutions are efficient and secure, and their support is exceptional. If you're in need of a dependable technology partner, I highly recommend giving Vibes a look.
Dylan Fernando
Dylan Fernando
Head of Carrier Relations, cPaaS, 8x8

The Vibes Service Approach:
Strategy-Led, Technology-Enabled

Case Studies

How Vibes has solved real challenges in close partnership with our customers.

Chipotle "Text-to-Win" campaigns
A successful integration for SNDL
Urgent Mobile Wallet setups for Roses Discount
Audacy’s odyssey: aligning 50+ accounts for smarter, stronger performance
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